GE JGP985 User Manual download pdf (Page 35)

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Problem Possible Causes What To Do

Flames too high or too Adjust the low flame setting. 1 Light the top burners and

low at the LOW setting continue turning all of

NOTE: The right side LOW the surface knobs to LOW.

flames should be smaller 2 Remove all 4 knobs.

than the left side, because 3 With a small flat-blade

the left side can accommodate screwdriver, turn the valve

the grill burner. Do not set screws clockwise to

adjust the left side unless you decrease flame size,

do not have a grill module. counterclockwise to increase

flame size. Adjust until the flame

is about the same height as the top of the burner.

4 Replace the knobs.

Sparking sound persists Be sure the knob is in the • Remove knob by pulling it straight off the stem and

after burner is turned off OFF position. check the bottom of the knob for any buildup of soil.

Occasional Changing blower speed. • This is a typical electrical switching noise.

sparking sound This is normal.

Burner flames very Burner parts not replaced • See Care and cleaning of the cooktop section.

large or yellow correctly.

Flames are uneven Burner ports may • See the Care and cleaning section.

be clogged.

Flame setting may need • See Flames too high or too low at the LOW setting

to be adjusted. in this Troubleshooting Tips section.

Control knobs Controls improperly set. • To turn from the OFF position, push the knob in

will not turn and then turn. The knob can only be turned in a

counterclockwise direction. When the knob is at any

other position, it can be turned in either direction

without being pushed in.

Fan does not work Cord improperly connected • Check connections. Turn on power at the fuse box.

or power turned off.

Fan comes on Grill is being used. • This is normal. The fan comes on automatically

automatically when the grill is in use.

Poor venting Clogged filter. • Clean filter per instructions.

House too airtight. • Open a window slightly to provide fresh air source.

Wall cap obstructed. • Remove blockage from exterior wall cap.

Wall cap damper door stuck. • Check exterior wall cap damper door for free movement

or obstruction.

Duct length exceeds • Reduce number of elbows to simplify duct run.

recommended 100

equivalent foot maximum.

Areas of discoloration Food spillovers not cleaned • See the Care and cleaning section.

on the cooktop before next use.

Water won’t boil • Cover pan with a lid.

• Turn the downdraft fan OFF until the water begins to boil.

Clockwise

to reduce

flame size

Counterclockwise

to increase

flame size

Safety Instructions

Operating Instructions Care and Cleaning

Troubleshooting Tips Consumer Support

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GE JGP985 User Manual Page 35

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