GE GTWP1800DWW Use and Care Manual download pdf (Page 8)

Troubleshooting Tips

Save time and money! Review the charts on the following pages,

or visit GEAppliances.com. You may not need to call for service.

Before you call for service…

Operating Instructions Safety InstructionsConsumer Support Troubleshooting Tips

WATER Possible Causes What To Do

Too many suds 7RRPXFKGHWHUJHQW  Measure your detergent carefully. Use less soap if you have

soft water, a smaller load or a lightly soiled load.

7\SHRIGHWHUJHQW  Switch to a lower sudsing detergent brand and follow

instructions on package.

6RIWZDWHU  Try less detergent.

Water leaks 8VLQJWRRPXFKGHWHUJHQW  Use less detergent. Use less soap if you have soft water,

LQZDVKHU a smaller load or a lightly soiled load.

)LOOKRVHVRUGUDLQKRVHLV  Make sure hose connections are tight at faucets and

LPSURSHUO\FRQQHFWHG rubber washers are installed. Make sure end of drain hose

is correctly inserted in and secured to drain facility.

+RXVHKROGGUDLQPD\  Check household plumbing. You may need to call

EHFORJJHG a plumber.

'UDLQKRVHORRVH  Make sure drain hose is fully seated in back of washer and

that the two retaining screws are fully seated.

'UDLQKRVHUXEVRQZDOO  Make sure drain hose does not make contact with the wall.

May cause excessive wear on the hose.

&RQVWDQWZDWHUSUHVVXUH  Tigh ten hoses at the faucets and turn the water off after

WRWKHILOOKRVHVDWWKH each use.

ZDWHUVRXUFH

 Check condition of the fill hoses; they should be replaced

every 5 years.

Water temperature &RROHUZDWHUWHPSHUDWXUHV  New laundry detergents have been formulated to work

seems incorrect SURYLGHLPSURYHGHQHUJ\ with cooler water temperatures without affecting wash

HIILFLHQF\ performance.

:DWHUVXSSO\LVWXUQHGRII  Turn both hot and cold faucets fully on and make sure

RULPSURSHUO\FRQQHFWHG hoses are connected to correct faucets.

:DWHUYDOYHVFUHHQVDUH  Turn off the water source and remove the water connection

VWRSSHGXS hoses from the upper back of the washer. Use a brush or

toothpick to clean the screens in the machine. Reconnect

the hoses and turn the water back on.

+RXVHZDWHUKHDWHULV  Make sure house water heater is delivering water at

QRWVHWSURSHUO\ 120°F–140°F (48°C–60°C).

Water pumped out before /LGOLIWHGRUF\FOHZDVSXWLQ  Reset cycle.

cycle is complete SDXVHIRURYHUKRXUV

Water won’t drain 'UDLQKRVHLVNLQNHGRU  Straighten drain hose and make sure washer is not

LPSURSHUO\FRQQHFWHG sitting on it.

 Top of drain outlet should be less than 6 ft (1.8 m)

above floor.

Washer pauses during 7KLVLVQRUPDO  This is normal. The washer alternates between agitate and

wash cycle soak during some wash cycles to get your clothes cleaner

with less wear.

Washer pauses during 7KLVLVQRUPDO  The washer may pause during the spin cycle to remove

spin cycle soapy water more efficiently.

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GE GTWP1800DWW Use and Care Manual Page 8

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