Ge GTWN5550DWW User Manual download pdf (Page 10)

Before you call for service^

Troubleshooting Tips

PERFORMANCE (cont.) Possible Causes What To Do

Pilling Result of normal wear on poly

cotton blends and fuzzy fabrics

• While this is not caused by the washer, you can slow the

pilling process by washing garments inside out.

Snags, holes, tears, rips

or excessive wear

Pins, snaps, hooks, sharp

buttons, belt buckles,

zippers and sharp objects

left in pockets

• Fasten snaps, hooks, buttons and zippers.

• Remove loose items like pins, objects in pockets and

sharp buttons.

• Turn knits (which snag easily) inside out.

Undiluted chlorine bleach • Check bleach package instructions for proper amount.

• Never add undiluted bleach to wash or allow clothes to

come in contact with undiluted bleach.

Chemicals like hair bleach or

dye, permanent wave solution

• Rinse items that may have chemicals on them before

washing.

Wrinkling Improper sorting • Avoid mixing heavy items (like work clothes) with light items

(like blouses).

• Try a fabric softener.

Overloading or incorrect

water level

• Loosely load clothes in the washer basket.

Incorrect wash and

dry cycles

• Match Cycle selection to the type of fabric you are washing

(especially for easy care loads).

Repeated washing in

water that is too hot

• Wash in warm or cold water.

SOUNDS Possible Causes Reason

"Metallic clicking" Shifter mechanism is

engaging or disengaging

• The drive system will engage at the start of agitate and

disengage when agitate is complete. This occurs multiple

times during the wash.

Back and forth "swoosh"

or light "clicking" sound

during agitate

Electric motor reversing

direction

• This machine has a drive system that doesn't use gears.

This sound is the motor rotating back and forth to clean

your laundry.

Quick short agitation

sounds at end of agitate

Clothing redistribution • At the end of agitate, the motor makes short agitation strokes

to redistribute the load.

"Click^' when water

stops filling

Relay switch • The relay makes a click sound when activated. The water

level activates the relay and stops filling.

"Clicking" behind Control

Panel during fill

Automatic Temperature

Control Valve

• Two valves mix cold and hot water. The "clicking" is when either

valve turns on or off to raise or lower the fill water temperature.

Water flow changes

during fill

Automatic Temperature

Control Valve

• Two valves mix cold and hot water. The flow changes when either

valve turns on or off to raise or lower the fill water temperature.

Motor "whining up" or

"coasting down" in spin

Motor ramping up/down

during spin cycle

• The motor will speed up incrementally during the spin cycle.

When spin is complete, it will coast until it stops.

"Humming" Water drain pump • The drain pump will make a humming sound when pumping

out water after agitation stops and continue until spin is complete.

"Gurgling" Water drain pump • When the pump starts drawing in air. It starts to gurgle.

The washer should then begin spinning and the sound will

continue until it is done spinning.

Water "swishing" This is normal • This washer uses a Infusor™ wash action. Water swishing while

the unit is agitating is normal, especially with smaller loads.

Washer is noisy Washer is uneven • To level the front of the washer, adjust the front leveling legs by

rotating the individual leg in the proper direction for up or down.

To level the back of the washer, lift the back of the machine

4" (11 cm) and set down.

Shipping rod is still assembled

in the unit

• To remove the shipping rod from the washer, pull the yellow tag

and remove the attached rod from the bottom right hand side of

the washer.

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Ge GTWN5550DWW User Manual Page 10

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