GE eKEY User Manual

eKEYUser Manual

eKEYUser Manual2Product overviewThe eKEY software allows your PDA to act as an electronic key that gives you access to Supra KeyBoxes placed at listin

Chapter 1Getting started3Operating systemsThe Supra software applications are compatible with both the Palm and Windows Mobile 5.0 operating systems.

eKEYUser Manual4eKEY setupThis section explains how to install the Supra software applications and set up your eKEY. Follow the instructions for your

Chapter 1Getting started5To install the software using the Supra eKEY CD, do the following:1. Insert the CD into your computer’s CD-ROM drive.2. When

eKEYUser Manual6eSYNC connection methodAfter installing the eKEY software, choose the eSYNC method you’ll use to update your eKEY. There are three me

Chapter 1Getting started7Software registrationIf you are not using an eKEY shell, you must register your software for security purposes. After you au

eKEYUser Manual8Windows Mobile OSIf you are using a PDA with the Windows Mobile operating system, follow these instructions to install the ActiveSync

Chapter 1Getting started9To install the software using the Supra eKEY CD, do the following:1. Insert the CD into your computer’s CD-ROM drive.2. When

eKEYUser Manual10Software registrationAfter the software is installed on your PDA, you must enter an authorization code to activate it. Call your ass

Chapter 1Getting started11eSYNC connection methodOnce your eKEY is registered, the Connection Wizard opens and prompts you to select your eSYNC method

Copyright Copyright © 2006, GE Security Inc. All rights reserved. This document may not be copied or otherwise reproduced, in whole or in part, ex

eKEYUser Manual12Market areaIf you have eKEY Professional service, your PDA can download listings during an eSYNC. To determine which listings are do

Chapter 1Getting started13Figure 4. Market Area wizard8. Click Apply.9. View the total number of listings selected and make any changes if necessary,

eKEYUser Manual14MapopolisThe Mapopolis application lets you view maps for specific listings in your market area. County maps are provided to you fre

Chapter 1Getting started15Windows Mobile. Right-click the Download Map link under Map for Pocket PC (Figure 5). Select Save Target As, then save the

eKEYUser Manual16eKEY LoanseKEY Loans is a simple mortgage and loan calculator included in the Supra applications that lets you do the following:• cal

Chapter 1Getting started17To reset the fields to zero and create a new calculation, select File | New. If you want to save a calculation, select File

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Chapter 2 UpdatingThis chapter explains how to update your eKEY by performing an automatic or manual eSYNC and provides instructions for manually upda

eKEYUser Manual20eSYNCYour eKEY software is designed to automatically update during the night so it’s ready to access keyboxes the next morning. In a

Chapter 2Updating21Connection methodsThere are three ways to connect to the Supra network to perform an eSYNC:PC-Internet. The PDA connects to the ne

iiie. Not to assign, transfer or pledge the key;f. Not to destroy, alter, modify, disassemble or tamper with the key or knowingly or unknowingly allow

eKEYUser Manual22Connection settingsThe eSYNC connection type is determined when you set up your eKEY software (see eKEY setup on page 4 for more info

Chapter 2Updating23PC-Internet connection settingsYou can edit the PC-Internet eSYNC connection properties in the Connection screen (Figure 9).Disable

eKEYUser Manual24Wireless connection settingsYou can edit the Wireless eSYNC connection properties in the Connection screen.If you prefer to eSYNC man

Chapter 2Updating25Supra Dial-up connection settingsYou can edit the Supra modem dialing properties in the Connection screen.Disable Automatic eSYNC.

eKEYUser Manual26Dial prefix. The dialing prefix is dialed before the eSYNC phone number. Check the Dial prefix box to enable a dialing prefix, then

Chapter 2Updating27Automatic eSYNCThe eKEY software turns on your PDA at a predetermined time between midnight and 6 a.m. to connect to the Supra netw

eKEYUser Manual28Manual eSYNCYou can perform a manual eSYNC at any time to update your eKEY software and download listing/roster information.To perfor

Chapter 2Updating29The screen displays the status of the eSYNC operation (Figure 13). Do not disconnect your PDA from the cradle/cable until the eSYNC

eKEYUser Manual30Manual updateIf you are unable to perform an eSYNC, you can obtain an update code from the KIM website or automated voice system and

Chapter 2Updating31To enter the update code into your PDA, do the following:1. Select the eKEY icon to open the application.2. Select EMERGENCY UPDATE

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Chapter 3 KeyBoxesThis chapter explains how to access and manage KeyBoxes, and provides information about accessing cooperating systems.In this chapte

eKEYUser Manual34Accessing KeyBoxesThe eKEY application lets you access both the AEII KeyBox and the iBox (Figure 15).Figure 15. Supra KeyBoxesAEII Ke

Chapter 3KeyBoxes35If you access both types of KeyBoxes, the PDA does not need to be inside the shell to access iBoxes. If your area uses iBoxes excl

eKEYUser Manual364. Insert the eKEY shell into an AEII KeyBox or point your PDA at an iBox. Several screens display as the eKEY application communica

Chapter 3KeyBoxes37Agent feedbackA feedback alert displays on your PDA after the key container opens if the Agent Feedback option is turned on in your

eKEYUser Manual38Releasing the shackleEach KeyBox has a four-digit shackle code that releases the shackle for installation or removal at a listing.To

Chapter 3KeyBoxes39CBS codesEvery KeyBox contains a Call Before Showing (CBS) code that you can activate using the Manage KeyBoxes menu option of the

eKEYUser Manual40Managing KeyBoxesThe Manage KeyBoxes menu option in the eKEY application displays the KeyBoxes in your inventory and allows you add K

Chapter 3KeyBoxes41Figure 18. KeyBox settings screenSelect Done to return to the list of KeyBoxes in your inventory.To add KeyBoxes to your inventory

vContentsPreface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viiConventions used in th

eKEYUser Manual42Changing KeyBox settingsFollow these steps to change the settings of a KeyBox in your inventory.Note: iBoxes contain several fields

Chapter 3KeyBoxes43Access hoursKeyBoxes can be programmed to allow 24-hour access or timed access for specific hours. To determine the timed access h

eKEYUser Manual44Cooperating systemsYour PDA may be able to access KeyBoxes in a neighboring association/MLS. Check with your association/MLS to dete

Chapter 4 Showing activityThis chapter explains how to view KeyBox showing activity using ShowingValue on the KIM website, or by reading a KeyBox, cal

eKEYUser Manual46Viewing showing activityEach time your eKEY software releases the key container in a KeyBox, the access is recorded in both the softw

Chapter 4Showing activity47Showing activity reportsThe ShowingValue Dashboard (Figure 20) provides a quick summary of the showing activity at your lis

eKEYUser Manual48E-mail notificationsShowingValue lets you receive e-mail notifications for the following:• when showings occur at your listings;• whe

Chapter 4Showing activity49Figure 21. Opt-in for e-mail notifications screen5. Click Save Now when you are finished configuring your e-mail settings.T

eKEYUser Manual50E-mailing showing agentsYou can e-mail announcements or updates directly to agents who’ve shown your listings. Follow these steps to

Chapter 4Showing activity51Viewing eFeedbackeFeedback is information about a listing, including the buyer’s interest level, how the buyer learned abou

WidgetUser ManualviAdding KeyBoxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40Changing KeyBox setting

eKEYUser Manual52Figure 22. Add / Edit eFeedback screeneFeedback remindersFeedback reminders for the properties you’ve shown are displayed in the thir

Chapter 4Showing activity53Figure 23. Select eFeedback Reminder screenReading a KeyBoxYou can view the showing activity stored in a KeyBox on your PDA

eKEYUser Manual54The KeyBox showing activity displays. Select an individual record to view detailed information for the showing (Figure 24).Figure 24

Chapter 4Showing activity55eDATAIf you have eKEY Professional service, the eDATA application lets you view showing activity on your PDA for each KeyBo

eKEYUser Manual56You can sort the list by KeyBox ID number or showing date. On PDAs with the Palm OS, tap the dropdown menu next to Sort By to change

Chapter 5 MLS dataThis chapter explains how to view MLS data on your PDA, including searching for and viewing listings, creating client profiles, acce

eKEYUser Manual58Listing and MLS dataIf you have eKEY Professional service, the eDATA application (Figure 26) lets you do the following:• search for a

Chapter 5MLS data59If you have eKEY Basic service, you can only use the eDATA application to view messages. Contact your association/MLS if you would

eKEYUser Manual60Figure 28. Custom search screenAddress search. The Address Search option allows you to search for listings by address. To perform a

Chapter 5MLS data61MLS ID Search. The MLS ID Search option allows you to search for listings by MLS ID number. To perform an MLS ID search, select M

viiPrefaceThis is the GE Security eKEY User Manual. This document includes an overview of the product and detailed instructions explaining:• how to s

eKEYUser Manual62When you view listings, the Results screen (Figure 31) displays up to the first ten (Palm OS) or twelve (Windows Mobile OS) listings

Chapter 5MLS data63Select an individual record to view detailed information about the listing (Figure 33), and use the scroll bar to scroll through th

eKEYUser Manual64If you’ve downloaded the appropriate county maps using the Mapopolis application, you can display a map of the listing location (Figu

Chapter 5MLS data65Client profilesThe eDATA application lets you create and save custom searches based on a profile that matches a client’s specific p

eKEYUser Manual66RosterThe eDATA application provides you with a roster of the members in your association/MLS. When you perform your first manual eS

Chapter 5MLS data67MessagesThe Messages option in the eDATA application displays messages delivered to your PDA during eSYNC from your association/MLS

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Chapter 6 SupportThis chapter provides information to help you troubleshoot problems and contact technical support in case you need assistance with yo

eKEYUser Manual70TroubleshootingThe eKEY application stores the 20 most recent errors that have occurred. To view the Error Log, open the eKEY applic

Chapter 6Support71Technical supportIf you need assistance troubleshooting your Supra software, technical support is available from 5 a.m. to 7 p.m. Pa

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73IndexAaccess hours ... 43accessing KeyBoxes ... 34adding KeyBoxes ...

eKEYUser Manual74Llistings ..... 59address search... 60custom search ...

Chapter 1 Getting startedThis chapter provides an overview of the Supra software applications and explains how to set up your eKEY, configure your lis